Shipping policy
Shipping Policy
Effective Date: July 27, 2026
At Wora, we're committed to delivering your order quickly, safely, and reliably. This Shipping Policy explains how we process, ship, and deliver orders placed through drinkwora.com.
Order Processing
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Orders are typically processed within 1–3 business days after payment has been successfully received.
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Orders placed on weekends or public holidays will be processed on the next business day.
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During product launches, promotions, or holiday periods, processing times may be slightly longer.
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information (where available).
Shipping Destinations
We currently ship to customers in:
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United Kingdom
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United States
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Canada
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Australia
We plan to expand to additional countries in the future.
If your country is unavailable during checkout, we currently do not offer shipping to your location.
Estimated Delivery Times
Delivery times are estimates and may vary depending on your location, customs processing, and courier performance.
| Region | Estimated Delivery |
|---|---|
| United Kingdom | 2–5 Business Days |
| United States | 5–10 Business Days |
| Canada | 5–10 Business Days |
| Australia | 6–12 Business Days |
Delivery estimates begin after your order has been processed and dispatched.
Shipping Costs
Shipping fees are calculated during checkout based on:
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Delivery destination
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Shipping method selected
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Order weight and size
From time to time, Wora may offer free shipping promotions. Any applicable offers will be displayed during checkout.
Order Tracking
Once your order has shipped, you will receive an email with tracking information, allowing you to monitor your shipment's progress.
Please allow up to 24–48 hours for tracking information to become active after shipment.
Customs, Duties & Import Taxes
International orders may be subject to customs duties, import taxes, VAT, GST, or other government fees imposed by your local customs authority.
Unless otherwise stated during checkout:
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These charges are not included in your purchase price.
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Customers are responsible for paying any applicable customs duties, taxes, or import fees.
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Wora is not responsible for delays caused by customs clearance procedures.
If you refuse to pay applicable customs charges and the shipment is returned to us, any refund may be reduced by return shipping costs, customs charges, or other fees incurred.
Incorrect Shipping Information
Please ensure your shipping address is accurate before placing your order.
Wora cannot be held responsible for:
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Incorrect or incomplete shipping addresses
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Failed delivery attempts due to customer error
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Orders delivered to an incorrect address provided during checkout
If you notice an error after placing your order, please contact us immediately. While we'll do our best to update your order before it ships, we cannot guarantee changes once processing has begun.
Lost or Delayed Shipments
If your package appears delayed beyond the estimated delivery timeframe, please contact us so we can investigate with the shipping carrier.
While we will assist wherever possible, Wora is not responsible for delays resulting from:
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Customs inspections
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Severe weather
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Carrier disruptions
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Public holidays
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Other circumstances outside our reasonable control
Damaged Orders
If your order arrives damaged:
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Take photographs of the product and packaging immediately.
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Contact us within 7 days of delivery.
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Include your order number and photos so we can assess the issue.
If the damage occurred during transit or the product is defective, we will work with you to provide an appropriate resolution.
Split Shipments
If your order contains multiple items, they may occasionally be shipped separately to ensure faster delivery. If this occurs, you will receive separate tracking information for each shipment where applicable.
Contact Us
If you have any questions about shipping or your order, please contact us:
Email: hi@drinkwora.com
We aim to respond to all shipping inquiries within 1–2 business days.