Refund policy

Refund & Return Policy

Effective Date: July 27, 2026

At Wora, we want you to be happy with your purchase. This Refund & Return Policy explains your rights and our procedures for returning products purchased through drinkwora.com.

Wora is a brand operated by Convasio Studios. To efficiently fulfill customer orders, many of our products are manufactured and shipped directly by trusted third-party fulfillment partners (commonly known as dropshipping partners). While we do not manufacture or warehouse every product ourselves, we remain your point of contact for all customer support, returns, and refund requests.

Return Eligibility

You may request a return within 30 days of receiving your order if:

  • The item is unused and in its original condition.

  • The item is returned in its original packaging.

  • You provide proof of purchase (such as your order confirmation or receipt).

To initiate a return, please contact us before sending any product back.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns for:

  • Used water bottles or drinkware.

  • Products that have been damaged due to misuse or improper care.

  • Items returned without prior authorization.

  • Clearance, promotional, or final sale items (unless required by applicable law).

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

  • Your order number.

  • A description of the issue.

  • Clear photographs of the product and packaging.

Once reviewed, we may offer:

  • A replacement.

  • A refund.

  • Another suitable resolution, depending on the circumstances.

Change of Mind Returns

If you simply change your mind:

  • You may request a return within 30 days of delivery, provided the item is unused and in its original condition.

  • Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product.

Because our products are fulfilled by third-party suppliers, returns must be approved before being shipped. We will provide the correct return instructions after reviewing your request.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved:

  • Refunds will be issued to your original payment method.

  • Processing times vary depending on your payment provider but typically take 5–10 business days after approval.

Original shipping charges are generally non-refundable unless the return is the result of our mistake or a defective product.

Order Cancellations

Orders may be cancelled before they enter processing or production.

Because many of our products are fulfilled automatically through our fulfillment partners, once an order has entered production or has been shipped, it cannot be cancelled.

If you need to cancel an order, please contact us as soon as possible after placing it.

Lost Packages

If your package is lost during transit, please contact us.

We will work with the shipping carrier and our fulfillment partner to investigate the issue and determine the most appropriate resolution, which may include a replacement or refund where applicable.

Customs Duties & Import Taxes

For international orders:

  • Customs duties, VAT, GST, import taxes, and other government fees are the responsibility of the customer unless otherwise stated during checkout.

  • These charges are not refundable by Wora.

  • If an order is refused because customs charges are not paid, any refund may be reduced by shipping costs, return fees, customs charges, or other costs incurred.

Return Shipping

Unless the return is due to a defective, damaged, or incorrect item:

  • Customers are responsible for return shipping costs.

  • We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items without tracking.

Dropshipping Fulfillment

To provide a wider range of products and faster international delivery, Wora works with trusted third-party manufacturing and fulfillment partners.

This means:

  • Your order may be shipped directly from one of our fulfillment partners.

  • Packaging, shipping origin, and delivery times may vary depending on your location and the product ordered.

  • All customer support, warranty requests, return requests, and refund decisions are handled by Wora, regardless of where your product was shipped from.

Consumer Rights

Nothing in this policy limits or excludes any rights you may have under applicable consumer protection laws. If local law provides you with additional rights regarding refunds or returns, those rights will apply.

Contact Us

If you have any questions about returns or refunds, please contact us:

Wora (Operated by Convasio Studios)
Email: hi@drinkwora.com

We aim to respond to all return and refund inquiries within 1–2 business days.